Term and Conditions

Last Updated: [Insert Date]

Welcome to Reliable Home Tools! These Terms and Conditions govern your use of our website reliablehometools.com and all purchases made through our store. By accessing our site or placing an order, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide except certain Asian countries and remote regions. By using our site, you confirm you’re at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on our site, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We specialize in home improvement and professional tools including:

• Abrasives (Discs, Pads, Papers)
• Access equipment (Towers, Combination Ladders)
• Finishing products (Coving/Mouldings, Ceiling Roses)
• Cleaning supplies (Fluids, Cloths/Sponges)
• Protective materials (Carpet/Floor Protection, Adhesive Tapes)

We strive for accuracy in product descriptions but cannot guarantee all specifications are error-free. Colors may vary slightly due to monitor settings.

2.2 Professional vs. DIY Use

Some products like Cornice Bulk Trade Packs and Dust Free Sanding systems are designed for professional contractors, while others suit DIY enthusiasts. You’re responsible for selecting appropriate products for your intended use.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or incorrect pricing.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation. You represent that you have authorization to use your chosen payment method.

3.3 Pricing

All prices are in USD. We may adjust prices at any time, but changes won’t affect confirmed orders. You’re responsible for any customs duties or taxes in your country.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

Option	Cost	Carrier	Delivery Time	Features
Standard Shipping	$12.95	DHL/FedEx	10-15 business days	Tracking & insurance
Free Shipping	Orders >$50	EMS	15-25 business days	Basic tracking

4.3 Delivery Responsibilities

Once shipped, risk of loss passes to you. If delivery fails due to incorrect address or recipient unavailability, additional fees may apply for redelivery.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of receipt if:

• Unused and in original condition
• In original packaging with all accessories
• In resalable condition

5.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Opened cleaning fluids
• Adhesive tapes with broken seals
• Used cloths/sponges
• Custom-cut materials (specific lengths of Coving/Mouldings)

5.3 Return Process

1. Email [email protected] with RMA request
2. Wait for Return Authorization (1-2 business days)
3. Package items securely with original packaging
4. Ship to: Reliable Home Tools Returns, 987 Austin Secret Lane, Mount Pleasant, US 84647

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6. Warranties and Liability

6.1 Product Warranties

We warrant our products against manufacturing defects. This doesn’t cover damage from misuse, improper storage, or normal wear and tear.

6.2 Limitation of Liability

Reliable Home Tools isn’t liable for:

• Consequential or incidental damages
• Product misuse or improper application
• Delays beyond our reasonable control
• Third-party actions affecting your order

Our maximum liability is limited to the purchase price of the product in question.

7. General Provisions

7.1 Privacy

Your use of our site is also governed by our Privacy Policy, available on our website.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

7.3 Governing Law

These terms are governed by the laws of the State of [Insert State], USA. Any disputes shall be resolved in the courts of Mount Pleasant, US.

7.4 Contact Information

For questions about these terms:

Reliable Home Tools
987 Austin Secret Lane
Mount Pleasant, US 84647
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST