At Reliable Home Tools, we stand behind the quality of our abrasive products, tools, and home improvement supplies. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns and exchanges policy makes it easy to resolve the issue.

Who Can Return Items?

Our policy applies to all customers – whether you’re a professional contractor stocking up on Abrasive Discs and Dust Free Sanding supplies, or a DIY enthusiast working with Coving/Mouldings or Ceiling Roses. However, we cannot accept returns from some Asian countries and remote regions as specified in our shipping policy.

Return Timeframe

You may return most items within 15 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Cleaning fluids (opened containers)
  • Adhesive tapes (if the seal is broken)
  • Cloths/sponges (for hygiene reasons)
  • Custom-cut materials (like specific lengths of Coving/Mouldings)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return Request – Order #[Your Order Number] Dear Reliable Home Tools Team, I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

2. Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items without an RMA number.

3. Package Your Items

Securely pack the items in their original packaging with all accessories. Include a copy of your order confirmation or packing slip.

4. Ship Your Return

Send the package to:

Reliable Home Tools
Returns Department
987 Austin Secret Lane
Mount Pleasant, US 84647

We recommend using a trackable shipping service as you’re responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return results from our mistake.

Exchange Process

For exchanges (e.g., different grit size of Abrasive Papers or color of Colour Cards):

  1. Follow the same return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive damaged Access towers, defective Combination ladders, or faulty Abrasive Pads:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a free replacement or refund

Professional Contractors Note

For bulk purchases of Cornice Bulk Trade Packs or multiple Abrasive Discs, please inspect your shipment immediately upon delivery. Report any discrepancies within 24 hours for prompt resolution.

For any questions about our returns policy, contact our friendly team at [email protected] during our business hours (Monday-Friday, 9am-5pm EST).