Privacy Policy

Last Updated: [Insert Date]

Welcome to Reliable Home Tools (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reliablehometools.com.

By accessing or using our website, you agree to the terms of this Privacy Policy. This policy applies to professional contractors, DIY enthusiasts, and all other users of our services globally (excluding some Asian countries and remote regions).

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

• Contact Data: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through our payment gateway), PayPal account information
• Account Information: Username, password (hashed), purchase history, saved preferences

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Cookies and Tracking Data: See Section 6 for details

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders for abrasive products, tools, and home improvement supplies
• To provide customer support and respond to inquiries
• To improve our website, products, and services based on user behavior
• To send transactional emails (order confirmations, shipping notifications)
• To prevent fraud and enhance security of our payment systems
• To comply with legal obligations and protect our legal rights
• For internal analytics to understand our professional and DIY customer needs

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, website hosting, and analytics
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Aggregated Data: Non-identifiable aggregated data may be shared with partners for market analysis

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All payment transactions are encrypted using 256-bit SSL technology
• PCI-compliant systems for processing credit/debit card payments
• Secure tokenization for card transactions (we do not store full card details)
• Regular security audits of our systems
• Data is stored on secure servers with limited access

While we implement these measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards to protect your data.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (transactional messages excluded)
• Account Management: Update preferences through your account settings

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze site traffic and user behavior
• Improve website functionality
• Deliver targeted advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding some Asian countries and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

10. Contact Us