Welcome to Reliable Home Tools’ FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Store
Who is Reliable Home Tools for?
We cater to both professional contractors who need dependable supplies for their jobs and DIY home improvement enthusiasts working on personal projects. Our product range from abrasives to access towers serves customers at all skill levels.
What makes your store different?
We specialize in fast, reliable delivery of quality home improvement tools and materials. Our website is designed for easy navigation with clearly organized product categories, and we offer flexible shipping options to meet different needs and budgets.
Product Questions
What types of products do you sell?
We offer a comprehensive range of home improvement products including:
- Abrasives (discs, pads, papers)
- Safety and access equipment (towers, ladders)
- Surface protection materials
- Adhesives and tapes
- Cleaning supplies
- Decorative moldings and ceiling products
Do you offer bulk purchasing options?
Yes! We offer bulk trade packs on many items (like our Cornice Bulk Trade Packs) which provide significant savings for professionals or those undertaking large projects. These qualify for our free shipping when orders exceed $50.
How do I choose the right abrasive for my project?
Our abrasives are categorized by type (discs, pads, papers) and grit level. For guidance, check our product descriptions or email our support team with details about your specific project needs.
Ordering & Account
How do I place an order?
Simply browse our categories, select your items, add them to your cart, and proceed through our secure checkout. You don’t need to create an account to order, but registered users can track order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days). If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days with tracking
- Free Shipping (orders over $50 via EMS): 15-25 business days
How long does order processing take?
All orders are processed within 1-2 business days before being handed to the carrier. Processing time is separate from shipping time.
Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote regions. Shipping times vary by destination. Customs processing may add additional time to deliveries outside the US.
How can I track my order?
Orders shipped via our Standard Shipping option include tracking. You’ll receive tracking information via email once your order ships. Free Shipping via EMS doesn’t include detailed tracking.
When should I order to ensure my items arrive on time?
We recommend:
- Order at least 3 weeks in advance if using free shipping
- Allow 2 weeks for standard shipping delivery
- Consider seasonal delays during busy periods
Returns & Refunds
What is your return policy?
You may initiate returns within 15 days of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to start the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days. The time it takes for the credit to appear in your account depends on your payment provider.
Contact & Support
How do I contact customer service?
Email us at [email protected] for any questions about orders, products, or returns. We typically respond within 1 business day.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Orders can be placed on our website 24/7.
Where are you located?
Our headquarters and warehouse are located at:
987 Austin Secret Lane, Mount Pleasant, US 84647
987 Austin Secret Lane, Mount Pleasant, US 84647
Still have questions? Don’t hesitate to reach out to our friendly customer service team. At Reliable Home Tools, we’re committed to helping you find the right products and solutions for all your home improvement projects.